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Resume from 5 August 2019

Hotel administrator in Lisbon

I am looking for a job in Lisbon, Faro, Setúbal, Porto, €1,000, full time
Ищенко Евгения Валерьевна
Ищенко Евгения Валерьевна 27 years old, Minsk , Belarus, higher education

Work experience

5 mo. Mar 2019 - Jul 2019
Mercure Minsk Old Town, Minsk 
5 mo. Mar 2019 - Jul 2019
1)Welcome and greet guests with great courtesy
2)Manage room reservations using a computerized reservations system
3)Address guests concerns and special requests in a professional and personable manner
4)Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
5)Help guests with their things including luggage and other valuables
6)Get transport for customers and reservations in local restaurants
7)Answer telephone calls and transfers these to guest rooms
8)Prepare bills, handle and process checkouts, take payments
9)Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
10)Deal with complaints and problems
11)Answer queries of guests about various information and services of the hotel
12)Do other administrative and hospitable functions assigned from time to time
Administrator of spa centre
4 mo. Sep 2018 - Dec 2018
Foreigh Society with restricted Liability "Hotel Bejiing-Minsk", Minsk 
4 mo. Sep 2018 - Dec 2018
Meeting and guests' consulting,membership sales, supplying of business continuity of spa centre

Higher education

Minsk State Linguistic University, Minsk 
Teacher of Spanish and English
4 years 10 mo. Sep 2012 - Jun 2017


Spanish - advanced, English - intermediate

Additional information

Friendly and outgoing personality, sensitivity to the needs of others, keen eye for details, ability to organize and prioritize tasks effectively, аbility to work under pressure and to multitask, resourcefulness and great communication skills.

Resume number: 43
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