Hotel administrator in Lisbon

1)Welcome and greet guests with great courtesy
2)Manage room reservations using a computerized reservations system
3)Address guests concerns and special requests in a professional and personable manner
4)Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed
5)Help guests with their things including luggage and other valuables
6)Get transport for customers and reservations in local restaurants
7)Answer telephone calls and transfers these to guest rooms
8)Prepare bills, handle and process checkouts, take payments
9)Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests
10)Deal with complaints and problems
11)Answer queries of guests about various information and services of the hotel
12)Do other administrative and hospitable functions assigned from time to time

Meeting and guests' consulting,membership sales, supplying of business continuity of spa centre