System Administrator в Сетубале

• Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness
• Installed and managed connected hardware and application components to assure nonstop environment operations
• Participation in the development/approval of quality system documentation for GMP-critical equipment, computerized systems and processes
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Development and maintenance of planning scheme of the buildings using CorelDRAW software (Structured cabling, Wi-Fi, Physical Security – CCTV (Closed Circuit TV) and Access Control)
• Evaluate and install computer hardware, networking software and operating system software
• Administration and maintenance of the Testo Saveris climate control system
• Receive, plan and prioritize jobs/work orders via centralized resource management on a daily basis
• Presented network systems training and information to employees
• Request equipment and supplies for the purpose of maintaining inventory
and ensuring availability of required items, as required
• Create and maintain all operations documentation, procedures and schedules
• Document all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations
• Completed post-installation tests, checking functionality

• Delivered local and remote Tier 1 IT support for hardware and software to company personnel
• Documented customer complaints and inquiries for use in technical documentation and bug tracking
• Served as first point of contact for incoming technical service calls and emails
• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
• Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness
• Communicated technical information in easily understood terms to non- technical individuals
• Performed daily backups and routine monitoring of switches, computer systems and data networks for optimal operation
• Conducted training sessions to improve users' technical literacy and familiarity with computers and software